Real answers. No runaround.

You'll receive an email confirmation immediately after placing your order with an order number. Once your order ships, you'll receive a second email with tracking information. You can also log in to your account at any time to view the status of all your orders.

If you don't see a confirmation email, check your spam folder. If it's still missing after a few minutes, contact us with your name and the email you used at checkout and we'll track it down.

Most in-stock orders ship within 1–2 business days. Standard ground shipping typically delivers within 3–7 business days depending on your distance from our distribution network. Larger items (lumber, large appliances, hazardous materials) may take longer or require freight shipping.

For time-sensitive orders, contact us before placing the order — we can often expedite or check availability at the warehouse closest to you.

Shipping is calculated at checkout based on the size, weight, and destination of your order. Standard ground shipping rates are competitive with major retailers. Bulk orders, freight items, and hazardous materials are shipped at actual rate.

Pro account holders may qualify for negotiated freight rates on recurring orders — ask your account rep.

We fulfill from a nationwide distribution network — the same network that supplies thousands of independent hardware stores across the country. Your order ships from whichever warehouse has the product closest to you, which means faster delivery and lower shipping costs.

This is the same distribution channel used by independent hardware retailers, which is what makes NHG a continuation of that supply chain rather than competition for it.

We currently ship within the United States only. International shipping isn't supported at this time. For Canadian buyers and international wholesale inquiries, contact us and we'll see what we can do on a case-by-case basis.

Yes — if the order hasn't shipped yet. Orders typically begin processing within 1–2 hours of being placed, so the sooner you contact us, the better. Call (866) 469-8556 or text (425) 515-2727 during business hours.

Once an order has shipped, changes aren't possible — but you can refuse delivery or return the order under our standard return policy.

Most products can be returned within 30 days of delivery in unused, original-packaging condition for a full refund. Some categories have different terms:

• Hazardous materials (paint, propane, solvents): generally non-returnable for safety reasons.
• Custom or special-order items: non-returnable once ordered.
• Firearms and ammunition: subject to federal and state law — contact us before initiating a return.
• Used or installed products: not returnable but may be covered under manufacturer warranty.

To start a return, contact us with your order number and we'll send return instructions.

Contact us within 7 days of delivery and we'll make it right — refund, replacement, or repair coordination at no cost to you. Take photos of the damage and packaging if possible; that helps us process the claim faster with the carrier.

For manufacturer defects discovered later, your product is covered under the original manufacturer's warranty. Since we sell only as an authorized retailer, all warranties are fully honored.

Standard returns are processed without a restocking fee. Restocking fees may apply to:

• Large or heavy items requiring freight return shipping
• Items returned without original packaging
• Special-order items (in rare cases where return is approved)

If a fee applies, you'll know before you commit to the return.

Yes — in full. NHG is an authorized retailer for every brand we carry, sourced through official manufacturer distribution channels. That means full manufacturer warranty support, no questions asked.

This is one of the key differences between NHG and third-party marketplace sellers. Manufacturers frequently void warranties on products sold by unauthorized sellers, even when the product itself is real. With us, you're always covered.

Yes, every product we sell is authentic. We are an authorized retailer for every brand in our catalog, sourcing directly through official manufacturer distribution channels — the same channels that supply thousands of independent hardware stores nationwide.

We do not run a third-party marketplace. There are no unverified sellers on our site, no risk of counterfeit products, and no chance of receiving a knockoff shipped from somewhere we can't trace.

Probably. Our online catalog represents a fraction of what's available through our distribution network — over 100,000 products beyond what's listed on the site. If you're looking for a specific brand, product, or even a competitor part number, reach out and we'll see if we can source it.

Contact us with what you need or, for pro account holders, reach out to your dedicated account rep.

Visit our Shop by Brand page for a full A–Z directory of every brand currently in our catalog. The list updates automatically as our inventory grows.

Featured brands like DeWalt, Milwaukee, Weber, Fiskars, Scotts, Ego, Yeti, Crescent, Toro, and Diablo are also highlighted at the top of the page.

Products manufactured in the United States carry a Made in America badge on the product page. You can also filter by country of origin in many collection pages.

For government and military buyers with sourcing requirements, contact us before ordering and we'll help confirm origin documentation for specific products.

Most hazardous products (paint, solvents, adhesives, lubricants, etc.) include a Safety Data Sheet download link directly on the product page, in the specifications section. It opens in a new tab as a PDF.

If you need an SDS for a product where one isn't shown, contact us with the SKU and we'll source it from the manufacturer.

We don't run a formal price-match program, but we are competitive on price across our catalog. If you've found a substantially lower price at an authorized retailer for the same product, contact us — we can sometimes work with you, especially on volume orders for pro account holders.

What we won't do is match prices from third-party marketplace sellers or unauthorized retailers selling products that may be counterfeit or not warranty-covered. Cheap doesn't mean real.

Yes. Pro account holders get access to volume and contract pricing structured to their usage patterns. For recurring orders, large project quantities, or annual purchasing commitments, we'll provide written quotes that lock in your pricing.

To get volume pricing, apply for a pro account — it's free, has no minimum, and unlocks the negotiation channel.

Yes. Tax-exempt purchasing is set up through your pro account. You'll provide your resale certificate or tax exemption documentation, and we'll configure your account so applicable tax doesn't apply at checkout.

Tax exemption rules vary by state — we'll work through what's needed during account setup.

Occasionally. We're not a discount-driven retailer — our positioning is real value, authentic products, and real service rather than constant promotions. When promotions do run, they're announced via email and on the site.

To stay informed, subscribe to our email list at the bottom of the homepage.

No — you can check out as a guest. But creating a free account makes future orders faster (saved addresses, order history, reorder buttons) and is required for pro account benefits like Net 30 terms and volume pricing.

Click Login at the top of the site, then click Forgot Password. Enter your email and you'll get a reset link within a few minutes. If you don't see it, check your spam folder.

If you're still locked out, contact us and we'll help.

Log in to your account and click Account Settings. You can update your shipping addresses, email, phone, password, and communication preferences from there. For pro accounts, contact your dedicated rep for changes to billing information, tax-exempt status, or credit terms.

A pro account is a business-tier account designed for contractors, property managers, facility teams, and government buyers. It unlocks:

• Net 30 invoicing terms (after credit approval)
• Volume and contract pricing
• A dedicated account rep for quotes and special orders
• Tax-exempt purchasing setup
• PO ordering and reference numbers on invoices
• Compliance documentation (W-9, COI, Section 889/NDAA, vendor registration)

Apply for a pro account here. Free to apply. No minimum spend. No qualification volume.

No. Pro accounts are open to any business or organization that applies, regardless of spend volume. A property manager buying for a single building gets the same account benefits as a facility team buying for fifty.

Some benefits (like negotiated volume pricing) scale with the size of your purchasing, but the account itself has no spend gate.

Net 30 is invoice-based credit: you order without paying upfront, receive an invoice, and pay within 30 days of the invoice date. It's standard for B2B purchasing where card-on-file friction slows down operations.

Net 30 requires a brief credit check during pro account setup. Most applications are reviewed within 2–3 business days. If approved, your account is configured to invoice automatically.

Pro account holders can request quotes by emailing or calling their dedicated rep. Provide:

• The product(s) you need (SKU, brand, or spec)
• Quantity
• Delivery location and timing

Most quotes come back within one business day. For large or recurring orders, we can structure contract pricing locked in for the term you need.

Yes — once your pro account is approved for Net 30, you can submit POs by email, phone, or through your rep. Your PO number references on the resulting invoice for accounting workflow.

Yes. We keep a current W-9 on file and can deliver it within one business day of request. For pro account holders, your rep can attach it to your account so it's available on demand.

Yes, COIs are available on request. If you have specific coverage requirements or your project requires being named as additional insured, let us know in advance and we'll coordinate with our carrier.

We can provide Section 889 / NDAA compliance attestation for federal buyers. Specific products subject to Section 889 restrictions are flagged in our catalog — contact your rep before placing orders for federal contracts requiring compliance attestation on specific SKUs.

Contact us with your specific procurement system requirements (SAM.gov, state vendor systems, or agency-specific portals) and we'll provide our registration status and any required documentation.

Yes. We ship to military installations (CONUS) and can accommodate base-specific delivery requirements. For APO/FPO/DPO addresses, contact us — some products have shipping restrictions to overseas military addresses, but we'll work through it with you.

NHG is built to support the independent hardware channel, not compete with it. We do that in three ways:

• Free directory listing. Any independent hardware store can list in our directory at no cost — name, address, phone, hours, basic profile.
• Enhanced listing for partner stores: featured service categories, photos, customer routing for in-store services, and visibility in our service spotlights.
• Local Connect integration: online order routing, direct customer messaging, priority placement — for stores wanting to deepen the online-to-local channel.

See Partner With Us for details on each tier.

Visit the Partner With Us page and fill out the partner inquiry form. Tell us about your store, your services, and what kind of partnership tier interests you. We'll respond within 1–2 business days with next steps.

Basic directory listings are free. Enhanced and Local Connect tiers have monthly partnership investments — we'll review pricing when we talk.

The opposite, actually. We're built to drive customers toward independent stores, not away. Our store locator routes customers to nearby independents when those stores can serve them. We lose the online sale on purpose — because the channel gets stronger every time we do.

NHG runs the e-commerce infrastructure that most independent stores can't build on their own. Partnering with us is how a local store gets the digital reach of a national retailer while keeping the local relationship intact.

No. That's the entire point. Most independent hardware stores don't have the resources to build and operate a full e-commerce platform — and they shouldn't have to. NHG handles the catalog, the checkout, the fulfillment infrastructure. Partner stores get featured in our directory, get routed customers, and get the benefit of our digital reach without lifting an e-commerce engine themselves.

Because the independent hardware channel is the foundation of every neighborhood project, repair, and renovation that gets done by real people in real communities — and it's been shrinking for forty years. From over 25,000 independent stores in the early 1980s, the channel has lost more than half. That's not market efficiency. That's extraction.

We're not against e-commerce — we are e-commerce. We're against the kind of retail consolidation that erases neighborhoods. Read more on our Support Local page.

Use our store locator — enter your ZIP code and we'll show independent hardware stores in your area, plus the services they offer. We update the directory regularly as new partner stores join.

Three core differences:

• No marketplace. Every product is sourced through authorized manufacturer channels. No third-party sellers, no knockoffs.
• Real people. Customer service is staffed by people who know hardware — not chatbots, not contracted call centers.
• Built for the local channel. Our infrastructure supports independent hardware stores rather than replacing them. We're an extension of the same supply chain.

For the full case, read Support Local.

However works for you:

• Phone: (866) 469-8556 · Mon–Fri, 6 AM–5 PM PST
• Text: (425) 515-2727 · 24/7 intake, next-business-day reply
• Contact form: /pages/contact · routed to the right team based on your inquiry

Pro account holders also have a dedicated rep — check your welcome email for direct contact info.

Phone calls during business hours: real person, no hold queue.
Emails: typically within 4 business hours, always within one business day.
Text messages: replied to next business day.
Pro account inquiries: assigned to your dedicated rep, usually same-business-day.

A real person. Every time. Our support is staffed by actual people who know hardware — not an offshore call center reading scripts, not a chatbot trained on FAQs. We answer phones, we read texts, we respond to emails. If you ask a question that needs research, we'll research it and get back to you.

This is one of the principles we won't compromise on. Read more on our Support Local page.