Terms of service

TERMS OF SERVICE
Last updated: November 2, 2026

OVERVIEW

This website is operated by National Hardware Group, a business of Striven Industries LLC. Throughout the site, the terms ”we”, “us” and “our” refer to National Hardware Group and Striven Industries LLC. National Hardware Group offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, partner retailers, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. NHG Crew, our game, may be played by younger players only as described in our NHG Walk & NHG Crew Privacy Notice, including through a kid profile a parent sets up on the parent's own account; minors may not make purchases.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

Some products are sold only by the case. For those products, the price shown and charged is for the full case, and the product page shows the number of units in the case and the price per unit.

Some products cannot be shipped to certain states because of state or local law. Where we know of a restriction, the product page says so. Orders placed for delivery to a restricted state will be canceled and refunded.

Some products are marked as sold only at local hometown stores and are not available for shipping from this website.

Shipping rates depend on the weight and size of your order, and some heavy, oversized or freight items do not qualify for free shipping. See our Shipping Rates page for current rates and delivery times.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.

We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

Ask NHG (AI shopping helper). Ask NHG is an automated helper that uses artificial intelligence to answer questions about projects, parts and products. Its answers are generated by a computer and may be incomplete or wrong, including about sizes, fit, compatibility, prices and stock. Check the product page and the manufacturer's instructions before you buy or start a project. Ask NHG is not professional advice; for electrical, gas, structural, plumbing or other work that can affect safety or requires a permit, consult a licensed professional and follow local codes. Ask NHG adds a product to your cart only when you ask it to, and the product page, cart and checkout control what you buy and what you pay. Do not include personal information in your questions or photos. Our Privacy Policy explains how questions and photos are handled.

Store finder. Our store finder lists independent hardware stores so you can shop locally. Unless a store is identified as a participating Partner, a listing is built from publicly available business information and does not mean the store is affiliated with us, endorses us, or is endorsed by us. Store hours, services, stock and prices are set by each store and may change; check with the store before you visit. We are not responsible for purchases you make from, or services provided by, a listed store.

Virtual store and NHG Crew. NHG Walk, our virtual hardware store, and NHG Crew, our game, are part of the Service. Crew Bucks and other in-game items are earned only by playing, have no cash value, cannot be bought, sold or exchanged for products or money, and may be changed or reset at any time.

We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and Services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. This paragraph does not apply to questions and photos you send Ask NHG, to Order Desk requests, or to customer support messages, which we handle as described in our Privacy Policy.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet; or (l) to use Ask NHG for anything other than shopping help, including attempting to make it produce content unrelated to the Service or to bypass its limits. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us, including in our Authenticity Guarantee, and except for any warranty provided by a product's manufacturer) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall National Hardware Group, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless National Hardware Group and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Washington, United States, without regard to its conflict of law provisions.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - PARTNER MEMBERSHIP & SUBSCRIPTION TERMS

This Section 20 applies to independent hardware retailers ("Partners," "you") who claim a store listing or join the National Hardware Group Partner program. It is in addition to the rest of these Terms of Service.

Program overview. National Hardware Group operates a public directory of independent hardware stores on our store finder and related pages, and a Partner program for store owners who choose to join. Membership is offered in tiers: a free directory listing and paid subscription tiers that add features such as a branded store profile and, at the top tier, free ship-to-store order routing. The specific features and pricing for each tier are described at the point of signup and may change over time.

Eligibility and accounts. To create or claim a Partner account, you represent that you are the owner of, or an authorized representative of, the store you are listing, and that the information you provide is accurate and current. You are responsible for keeping your store details — name, address, hours, and contact information — up to date, and for all activity under your account.

Paid subscriptions and recurring billing. Paid tiers are subscriptions billed through our payment processor on a recurring basis according to the billing interval you select — monthly or annual. By starting a paid subscription, you authorize us to charge your payment method the applicable fee at the start of each billing period. Your subscription renews automatically at the end of each period until you cancel. We charge the then-current price for your tier and interval; if we change pricing, we will provide notice before it applies to your next renewal.

Annual subscriptions are non-refundable. Annual subscriptions are paid in advance for the full term and are non-refundable, in whole or in part, including if you cancel or downgrade before the term ends. When you cancel an annual subscription, your membership stays active through the end of the paid term and does not renew.

Monthly subscriptions and cancellation. You may cancel a paid subscription at any time through your partner dashboard or by contacting us. Cancellation takes effect at the end of your current paid billing period; your membership and its features stay active until then. We do not provide refunds or credits for partial billing periods, unused time, or fees already charged, except where required by law. There is no setup fee and no minimum contract term for any tier.

Tier changes. You may upgrade or downgrade your tier. Upgrades take effect immediately and may be prorated by our payment processor for the remainder of the current period. Downgrades take effect at the start of your next billing period.

Free and unclaimed listings. Some stores appear in our directory as free listings built from publicly available business information before the store has claimed the listing. These listings contain factual public information only and do not imply any endorsement or active business relationship. If you are the store owner and want to claim, correct, or remove your listing, you may do so through our claim process or by contacting us. We honor verified removal requests within one business day, and removed stores are not re-listed.

Ship-to-store and fulfillment. Where a Partner participates in free ship-to-store at the top tier, the Partner agrees to receive shipments routed to the store and to hold them for customer pickup according to the program's posted hold policy. We do not guarantee any volume of orders, pickups, or sales. The details of the program, including the pickup hold window, are described in the partner-facing program materials and may be updated over time.

Customer information. For each ship-to-store order, we share the customer's name, email address, phone number and order details with you so you can receive the order and hand it to the customer. You agree to use that information only to receive, hold, hand over and answer questions about that order; to keep it confidential and reasonably secure; not to use it for marketing, add it to any mailing or contact list, or share or sell it to anyone else; and to delete or dispose of it when you no longer need it for that order, unless the law requires you to keep it. You will tell us promptly if you believe the information has been accessed or used without authorization.

Partner content. You are responsible for the accuracy of any content you submit, including descriptions, photos, logos, hours, services, and brands carried. By submitting content, you grant National Hardware Group a non-exclusive license to use and display that content in connection with your listing and the directory, and you represent that you have the rights to the content you provide. We may edit, decline, or remove content that is inaccurate, unlawful, or inconsistent with these Terms.

No guarantee of results. Membership in the Partner program is a marketing and discovery service. We do not guarantee any specific level of search ranking, website traffic, customer visits, leads, or sales. Your results depend on many factors outside our control.

Suspension and termination. We may suspend or terminate a Partner account or listing for breach of these Terms, non-payment, or conduct that harms the program, the directory or its customers. You may cancel as described above. Amounts owed up to the effective date of termination remain due. The sections intended to survive termination — including payment obligations, customer-information obligations, disclaimers, limitation of liability, and indemnification — continue to apply.

SECTION 21 - SMS TEXT MESSAGE TERMS

By providing your mobile phone number and opting in to receive SMS messages at checkout, you agree to receive transactional text messages from National Hardware Group (Striven Industries LLC) related to your order. This Section 21 governs your participation in our SMS program and is part of these Terms of Service.

Program Description. The National Hardware Group SMS program delivers transactional notifications related to in-store pickup orders, including order arrival notifications, pickup reminders, and final pickup window notices. We do not send marketing or promotional SMS messages through this program.

Eligibility. You must be at least the age of majority in your state or province of residence to consent to receive SMS messages from us. By opting in, you represent that you are the account holder or authorized user of the mobile phone number you provide, and that you are responsible for any message and data charges that may apply to your participation.

Consent. SMS opt-in is voluntary and is not a condition of purchase. You may complete a purchase without opting in to SMS messages. By checking the SMS opt-in checkbox at checkout and providing your mobile number, you expressly consent to receive automated transactional SMS messages from us at that number related to your order.

Message Frequency. Message frequency varies based on your order activity. Most customers will receive between one and three messages per order. We do not send routine or scheduled messages outside of order-related events.

Message and Data Rates. Message and data rates may apply, depending on your mobile carrier and plan. National Hardware Group is not responsible for any carrier charges incurred as a result of your participation in our SMS program.

Opt-Out. You may opt out of SMS messages at any time by replying STOP to any message we send you. You will receive one confirmation message acknowledging your opt-out, after which you will not receive further SMS messages from this program. To resubscribe, reply START. Opting out of SMS does not affect your ability to make purchases or receive email and other order communications.

Help. Reply HELP to any message to receive help information, or contact us at support@nationalhardwaregroup.com or (866) 469-8556 (M-F, 6 AM – 5 PM PT).

Supported Carriers. This program supports all major US wireless carriers, including AT&T, Verizon Wireless, T-Mobile, U.S. Cellular, Boost Mobile, Cricket Wireless, Metro by T-Mobile, and most regional and prepaid carriers. Carriers are not liable for delayed or undelivered messages.

Privacy. Your use of our SMS program is also governed by our Privacy Policy, which describes how we collect, use, and protect your SMS-related information. We do not sell, rent, lease, or share your mobile phone number, SMS opt-in status, or any SMS-related personal information with any third parties for their marketing or promotional purposes.

Changes to the SMS Program. We may modify, suspend, or terminate this SMS program at any time. We will provide reasonable notice of material changes that affect existing subscribers. Continued participation after notice of changes constitutes acceptance of the modified terms.

Disclaimer. SMS message delivery is dependent on carrier networks and conditions beyond our control. We do not guarantee the delivery, timing, or receipt of any SMS message. You are responsible for maintaining accurate contact information and for promptly retrieving and acting on order pickup notifications.

SECTION 22 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at support@nationalhardwaregroup.com.

Our contact information is posted below:
Striven Industries LLC (National Hardware Group)
support@nationalhardwaregroup.com
PO Box 760, Lake Stevens, WA 98258
1-866-469-8556