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Real people. Real responses.

Whether you're a homeowner with a product question, a contractor opening a pro account, a government buyer with procurement requirements, or a hardware store interested in partnering — we'll route your message to the right team. No chatbots. No offshore call centers.

Call (866) 469-8556 Mon–Fri, 6 AM–5 PM PST
Text (425) 515-2727 24/7 intake · reply next business day
Response Time Within 4 business hours Always within one business day

Pick Your Lane What kind of inquiry?

Selecting the right category routes your message to the team that can actually answer it — faster than a generic contact form.

Customer Inquiry

How can we help?

Send us a message and we'll respond within one business day — usually faster.

The more detail you can share, the faster we can help.
Ready to open a Pro Account? Skip this form and apply directly — full account benefits unlocked once approved.
Apply Now →
Learn more about partnership tiers first? See free directory listing, enhanced service listing, and Local Connect options before reaching out.
See Tiers →

We'll respond within one business day — usually within 4 business hours. No spam. No mailing list signups. Just a real reply.

Headquarters

National Hardware Group

Pacific Northwest based
Lake Stevens, WA

Customer service runs Mon–Fri, 6 AM–5 PM PST. Fulfillment ships from our nationwide distribution network.

Hours

When We're Reachable

  • Phone: Mon–Fri, 6 AM–5 PM PST
  • Text: 24/7 intake · reply next business day
  • Contact form: 24/7 · replied within one business day
  • Email response time: Usually within 4 business hours

Pro account holders also have a dedicated rep available for direct contact.

Ask our counter. Or theirs.

Most hardware stores can do more than you think. If we can't help you, the folks down the street probably can — just ask at the counter.

What we offer
Free Local Pickup Ship to your hometown store
Pro & Gov Accounts Net terms · tax-exempt
Ships Nationwide From our distribution network
Independent Network Real hardware stores
$0.68 of every dollar spent at a local independent business stays in the community. At a national chain, it's about fifteen cents. Civic Economics, multi-city retail studies
Their Counter
Try local first · we'll wait

The stores we send you to are local and independently run — often for generations, the kind of place where someone behind the counter knows the regulars. We don't own them. We just think they deserve the foot traffic. They can put most of what we sell on their next truck. Ask there before you check out here.

Find a local store →
Mon–Fri 6–5 PST
Independent hardware retailer? Join the network →
About our directory. National Hardware Group is an independent retailer and directory. The local stores we list and link to are separately owned and operated — we have no ownership stake in any of them, and most pay us nothing to be included. That includes plenty of stores flying a co-op banner that people don't realize are locally owned and run, not operated by a corporation. Store owners can choose to upgrade their listing for an enhanced presence or pickup features, but the base directory is free, and inclusion is never a paid endorsement.

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