Fraud Information & Awareness

Criminals often exploit trusted brands like National Hardware Group to target consumers and steal sensitive information. To keep our customers safe—whether shopping online for direct delivery, picking up at a partnered store, or buying in-store—we’re sharing these fraud prevention tips and insights.

Safety Tips

• Verify Contact: Unsure if a call or email is really from us? Use the contact number on our official website (nationalhardwaregroup.com). Never trust numbers from unsolicited calls or emails.
• Check Details: Examine sender email addresses and URLs closely. Scammers may create fake domains mimicking ours—look for slight misspellings or odd extensions.
• Hover, Don’t Click: Hover over links to reveal the real URL. If it doesn’t match the display text or looks suspicious, don’t click.
• Stay Cautious: Be wary of unsolicited emails, calls, or texts asking for personal or financial details.
• Don’t Reply: Never respond to unknown senders or unverified contacts.
• Protect Info: Only share personal or financial details if you’re 100% sure of the recipient’s identity.
• Avoid Attachments: Don’t open suspicious links or attachments—they could contain malware.
• Secure Passwords: Use strong, unique passwords and update them regularly.
• No Unknown Payments: Never send money to someone you don’t know.
• Beware Check Scams: Don’t deposit a check with instructions to wire money back—fake checks can take weeks to flag, and you’ll owe the bank if it bounces.
• Monitor Accounts: Regularly check your bank and credit statements for unauthorized charges. Report issues to your bank immediately.

Common Email Scams

Phishing Emails
Phishing emails trick you into clicking links to fake websites that mimic National Hardware Group. These sites may ask for login details or personal info, risking account takeover, financial loss, or identity theft. They might also install malware via links or attachments. Scammers may use our name or logo to seem legit.

Reward for Completing a Survey
These emails promise a free gift for completing a survey, then request payment info for “shipping.” National Hardware Group never asks for payment as part of surveys or promotions—report these to fraud@nationalhardwaregroup.com and delete them.

Free Gift Card or Prize Giveaway
Fake emails offering free gifts or prizes aren’t from us. We don’t run unsolicited giveaway campaigns—don’t fall for it.

Order Confirmation
Only expect order confirmations from us after placing an order on nationalhardwaregroup.com. If you didn’t order and get one, it’s a scam—don’t click links. Check your account directly on our site or app.

Gift Card Scams
National Hardware Group gift cards are only valid on our website or at partnered stores—not for third-party prepaid cards or government payments (e.g., IRS, FBI). Check balances only at nationalhardwaregroup.com/giftcard or our app, not via search engines. Never share gift card numbers or PINs with unknown callers or emails—scammers may pressure you to buy cards and hand over details.

Common Gift Card Scams

IRS/Government Scam
Scammers pose as the IRS or other agencies, claiming you owe money and demanding gift card payments to avoid arrest or penalties. Hang up and call the IRS at 1-800-829-1040, or report to the Treasury Inspector General at 1-800-366-4484. File “IRS Telephone Scam” complaints at ftc.gov.

Tech Support Scam
Fraudsters pretend to be tech support (e.g., Microsoft, Norton) and warn of fake computer issues, asking for gift card payments to “fix” them. They may request remote access—don’t allow it or pay.

SMS (Text Message) Phishing

“Smishing” uses texts to steal info, sometimes mimicking National Hardware Group.

Free Gift Card or Prize
Texts promising prizes aren’t from us—we don’t send unsolicited giveaway texts.

Reward for Completing a Survey
Legit surveys from us come via email after online orders or on in-store receipts—not random texts asking for payment info.

Order Confirmation
We only send order confirmations via email after a nationalhardwaregroup.com purchase—never by text. Don’t click links in unexpected texts; check your account directly on our site or app.

How to Report Scams/Fraud

• To National Hardware Group: Email fraud@nationalhardwaregroup.com (attach suspicious emails if possible).
• To the FTC: Forward emails to spam@uce.gov or report at ftc.gov.
• To the Anti-Phishing Working Group: Send to reportphishing@apwg.org.